Skip to main content
If you need to stop all outgoing transactions for your merchant account — for example, while investigating suspicious activity — you can disable withdrawals from the portal. Once disabled, withdrawals can only be turned back on by contacting our Support team. Once withdrawals are disabled, a message is shown on the Balances tab of the portal that withdrawal functionality is currently unavailable for this merchant, and no new withdrawal requests can be created. Withdrawal requests sent through the API return the 403 error Withdrawal functionality is currently unavailable (see API errors). This affects the following transaction types:
  • Withdrawals (with or without automatic conversion)
  • Withdrawals to cold addresses
  • Instant withdrawals (with or without automatic conversion)
  • Payment request manual refunds
  • Mass payouts
Withdrawals that were already underway when withdrawals were disabled aren’t stopped mid-flight — they still fail, just not immediately:
  • If a withdrawal had already reached Processing, it fails there.
  • If a withdrawal was still Verifying, it first moves to Processing, then fails.

​
Disable withdrawals

1
In your portal, go to Settings and open the Withdrawal limit tab.
2
Switch to the Withdrawals settings tab and click Disable withdrawals.
3
Optionally, add a note describing why withdrawals are being disabled.
4
Enter your 2FA code and click Confirm.

​
Enable withdrawals again

Withdrawals cannot be re-enabled from the portal. To turn withdrawals back on, contact our Support team.
Before requesting that Support re-enable withdrawals, review the following:
  • Configured cold addresses — once withdrawals are turned back on, automatic withdrawal rules are evaluated again. If a currency’s balance rose above its Keep on Hot amount by its Min Transaction Amount while withdrawals were disabled, the next automatic withdrawal sends everything above Keep on Hot to the cold address configured for that currency. Carefully review the configured cold addresses before re-enabling withdrawals.
  • Pending withdrawals awaiting approval — withdrawals that were already Pending when withdrawals were disabled couldn’t be approved while disabled, and may still be sitting in the Pending status. Review pending withdrawals carefully.
Last modified on October 29, 2026