> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ca.cryptoprocessing.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Log in and configure 2FA

**Available to all roles (Roles determine what each user can see and do in the portal.) except**

## First login

**1. Find the invitation email and click the link to activate your account.**

**2. Enter your email address and temporary password.**

**3. Set up 2FA**

Scan the QR code with your authenticator app.

**4. Log in again**

Enter your email address, temporary password, and the 2FA code generated by your authenticator app.

**5. Set a new permanent password**

Enter your temporary password, then create and confirm your new password.

## FAQ

### How can I reset my password?

If you forgot your password, please contact the Support team. If you remember your password and want to change it, go to the **Account** section in the portal and click **Change** next to the **Password** field.

### I don't have access to my 2FA device

If you've lost access to the device configured for 2FA and don't have a backup, please contact the Support team for assistance.

### How do I change my 2FA device?

You can move your existing 2FA configuration to a new device or application. Refer to your 2FA application's documentation for instructions.

### Why do I get logged out after entering my credentials?

Users with the **Restricted** role do not have access to the portal and are logged out immediately after entering their credentials. They only have access to the help center.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.