> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ca.cryptoprocessing.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Disable withdrawals

**Available to roles (Roles determine what each user can see and do in the portal.):**

If you need to stop all outgoing transactions for your merchant account — for example, while investigating suspicious activity — you can disable withdrawals from the portal. Once disabled, withdrawals can only be turned back on by contacting our Support team.

Once withdrawals are disabled, a message is shown on the **Balances** tab of the portal that withdrawal functionality is currently unavailable for this merchant, and no new withdrawal requests can be created. Withdrawal requests sent through the API return the `403` error `Withdrawal functionality is currently unavailable` (see [API errors](https://docs.ca.cryptoprocessing.com/api-reference/errors.md#withdraw-crypto)). This affects the following transaction types:

* Withdrawals (with or without automatic conversion)
* Withdrawals to cold addresses
* Instant withdrawals (with or without automatic conversion)
* Payment request manual refunds
* Mass payouts

> [!NOTE]
>
> Withdrawals that were already underway when withdrawals were disabled aren't stopped mid-flight — they still fail, just not immediately:
>
> * If a withdrawal had already reached Processing, it fails there.
> * If a withdrawal was still Verifying, it first moves to Processing, then fails.

## Disable withdrawals

**Step 1**

In your portal, go to **Settings** and open the **Withdrawal limit** tab.

**Step 2**

Switch to the **Withdrawals settings** tab and click **Disable withdrawals**.

**Step 3**

Optionally, add a note describing why withdrawals are being disabled.

**Step 4**

Enter your 2FA code and click **Confirm**.

## Enable withdrawals again

Withdrawals cannot be re-enabled from the portal. To turn withdrawals back on, contact our Support team.

> [card]
>
> Before requesting that Support re-enable withdrawals, review the following:
>
> * **[Configured cold addresses](https://docs.ca.cryptoprocessing.com/merchant-administration/configure-automatic-withdrawals-to-cold-addresses.md#configure-a-cold-addresses)** — once withdrawals are turned back on, automatic withdrawal rules are evaluated again. If a currency's balance rose above its **Keep on Hot** amount by its **Min Transaction Amount** while withdrawals were disabled, the next automatic withdrawal sends everything above Keep on Hot to the cold address configured for that currency. Carefully review the configured cold addresses before re-enabling withdrawals.
> * **[Pending withdrawals awaiting approval](https://docs.ca.cryptoprocessing.com/withdrawals/approve-a-withdrawal.md)** — withdrawals that were already Pending when withdrawals were disabled couldn't be approved while disabled, and may still be sitting in the Pending status. Review pending withdrawals carefully.


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